This Privacy Policy was prepared by the developer Fwankie Auto Transport. Fwankies Auto Transport LLC respects the privacy of every customer, driver, vendor and website visitor. This Privacy Policy explains what information the company collects when it arranges vehicle shipping and carrier dispatch, how that information is used, who may see it, how long it is kept and what choices a person has. The policy applies to the website at www.fwankieautotransport.lat, to quote requests, to booking records and to the dispatch communication that follows a confirmed haul. The developer named in this document is Fwankies Auto Transport, the trade name under which the company operates its hauling and dispatch work.
By using the website or booking a vehicle move, a person agrees to the practices described here. Anyone who does not agree should not use the site or submit a booking request. Questions about this policy can be sent to dispatch@fwankieautotransport.lat or raised by phone at +19706067416.
1. Scope of This Policy
This policy covers personal information handled by Fwankies Auto Transport LLC in the course of arranging vehicle shipping, dispatching carriers, maintaining the St George yard and operating this website. It applies to information collected online through forms and email, information collected by phone, and information gathered in person when a vehicle is dropped at the yard at 1035 Hemlock Cir, St George - 84790-6806, United States (US).
The policy does not cover the independent practices of carriers, brokers, auction houses or repair facilities that a customer may also deal with during a move. Those organizations handle personal information under their own privacy notices, and customers are encouraged to review those notices where they exist.
This policy is written for a United States audience and uses plain terms wherever possible so that a reader does not need legal training to understand what happens to personal information.
2. Information We Collect
The company collects information that a person provides directly and information that is generated automatically as the website is used. The categories below describe the kinds of data that may be gathered.
- Identity and contact data such as full name, business name, email address, postal address and telephone number.
- Booking data such as vehicle year, make, model, color, license plate, condition notes and whether the unit runs and drives.
- Route data such as pickup address, delivery address, requested dates, access limitations and special handling instructions.
- Communication data such as emails, text messages, phone notes and the content of quote requests submitted through the website.
- Transaction data such as quotes issued, deposits taken, balances paid and the method used to settle an invoice.
- Photographic data such as images of the vehicle taken at pickup and at delivery to document condition.
- Technical data such as browser type, device type, operating system, approximate location derived from an internet address and pages viewed on this site.
The company does not seek sensitive categories of personal information such as health records, precise biometric identifiers or information about political or religious beliefs, and customers should not send such information through the website forms.
3. How We Use Information
Personal information is used to deliver the services a customer requests and to run the business in an orderly way. Specific uses include the following.
- Preparing quotes and confirming the details of a requested vehicle move.
- Matching a load with a carrier that serves the relevant corridor.
- Coordinating pickup times, delivery windows and driver contact.
- Documenting vehicle condition before and after transport.
- Handling billing, deposits, balances and payment questions.
- Responding to questions, complaints and requests for support.
- Maintaining internal records of completed hauls and dispatch activity.
- Improving the website, the quoting process and the overall customer experience.
- Complying with tax, insurance, licensing and other legal obligations.
- Protecting the company and its customers against fraud, misuse and disputed claims.
The company does not sell personal information, and it does not use booking data to build advertising profiles for unrelated businesses.
4. Reasons We Are Allowed to Process Data
Where a legal framework requires a stated reason for processing, the company relies on one or more of the following grounds. The first is the performance of a contract, because information is needed to arrange and carry out a booked vehicle move. The second is compliance with a legal obligation, such as keeping records for tax and insurance purposes.
The third is a legitimate business interest, such as protecting the yard, preventing fraud, improving service quality and maintaining accurate dispatch records, in each case balanced against the rights of the individual. The fourth is consent, where a person has clearly agreed to a particular use such as receiving marketing updates. Consent may be withdrawn at any time by contacting the dispatch desk.
6. Carriers and Dispatch Partners
A vehicle move depends on cooperation between the dispatch desk and the carrier that actually hauls the load. To arrange a move, the company shares the pickup address, the delivery address, the vehicle description, the contact name and the contact phone number with the assigned carrier. The carrier needs this information to schedule the route and to reach the customer on pickup day.
Carriers are independent businesses. They handle the shared information under their own policies and under the terms of the transport agreement. The company selects carriers carefully and expects them to use customer information only for the haul in question, but it cannot control every internal practice of an independent carrier.
Customers who do not want a phone number shared with a carrier should tell the dispatch desk in advance so that an alternative contact arrangement can be discussed before the load is assigned.
8. Analytics and Website Measurement
The company may use measurement tools to count visits, identify which pages are most useful and detect technical problems. These tools typically record a truncated internet address, the type of device, the browser version, the referring page and the time of a visit. The results are reviewed in aggregate to improve clarity and load speed.
Where a measurement tool relies on cookies, those cookies are described in the browser settings a visitor controls. The company does not attempt to connect aggregate measurement data to an identified individual for advertising purposes.
9. Payment and Billing Data
When a booking requires a deposit or a balance payment, the company collects the information needed to process the transaction. That may include a billing name, a billing address, an invoice number and a payment method reference. Full card numbers are handled by the payment processor and are not stored on the company systems.
Transaction records are used to confirm payment, reconcile accounts, handle refunds, respond to disputes and meet tax and accounting obligations. These records are retained for the period required by applicable law and by the accounting practices of the business.
10. Vehicle Photos and Condition Records
Photographs of a vehicle taken at pickup and at delivery form part of the condition record for a haul. These images document the state of the unit before and after transport and help resolve any question about damage or wear. Photos may include a license plate, a vehicle identification number, a yard location or a background detail that a customer did not intend to capture.
Condition records are kept with the booking file and are shared with the assigned carrier and with an insurer if a claim is filed. They are not used for marketing without separate permission. A customer who wants copies of the condition photos may request them from the dispatch desk.
11. How Long We Keep Information
Information is kept only as long as it serves a business or legal purpose. Quote requests that do not become bookings are generally kept for a limited period so that the desk can follow up and compare pricing. Booking files, condition records and transaction records are kept for the period required for tax, insurance and dispute purposes.
When a retention period ends, records are deleted or made unreadable in a secure manner. Where deletion is not immediately possible because of a backup cycle, the records are isolated from ordinary use until the backup is purged.
Customers may ask the company to delete information that is no longer needed for a legal or contractual purpose, and the company will honor reasonable requests subject to any obligation to keep a record.
12. How We Protect Information
The company uses administrative, technical and physical safeguards to protect personal information. Measures include limiting access to booking records, using account controls on business systems, keeping paper tallies in the yard office and training staff to handle customer details with care.
No method of transmission or storage is perfectly secure. The company works to reduce risk but cannot promise that information will never be accessed without authorization. If a security incident affects personal information, the company will investigate, take corrective action and notify affected individuals and authorities where the law requires.
Customers can help by using a secure connection when submitting a form, avoiding the inclusion of unnecessary sensitive details and reporting any suspicious message that claims to come from the company to the dispatch desk.
13. Your Privacy Rights and Choices
Depending on where a person lives, privacy law may grant specific rights. These commonly include the right to know what information is collected, the right to request a copy, the right to ask for correction, the right to ask for deletion and the right to opt out of certain uses. The company honors these rights for all customers where practical, regardless of location.
A customer can limit marketing communication at any time by using an unsubscribe link or by contacting the desk directly. A customer can also ask the company not to share a phone number with a carrier and can arrange an alternative contact method instead.
14. Access, Correction and Deletion Requests
To exercise a privacy right, a person should send a request to dispatch@fwankieautotransport.lat or call +19706067416. The request should include enough detail to identify the relevant records, such as a booking number, a name, an email address and the dates involved.
The company will verify identity before releasing or changing records. In most cases a response is provided within a reasonable period, and the company will explain any delay or any lawful reason that prevents a full response. There is generally no charge for a first request, though a reasonable fee may apply to repetitive or excessive requests.
15. Privacy for Children
The website and the services of Fwankies Auto Transport LLC are intended for adults who are able to enter a transport agreement. The company does not knowingly collect personal information from children under the age of thirteen. If a parent or guardian believes that a child has submitted information, that person should contact the dispatch desk so the record can be reviewed and removed.
Where a vehicle belongs to a minor and a parent or guardian arranges the move, the information collected is that of the adult who books the haul. The company does not direct advertising to children and does not knowingly use the data of a minor for any marketing purpose.
16. California Privacy Notice
Residents of California have specific rights under state privacy law. These include the right to know the categories of personal information collected, the sources of that information, the business purposes for collection and the categories of third parties with whom it is shared. The categories the company collects are described in the sections above.
California residents also have the right to request deletion of personal information, to request correction of inaccurate information and to opt out of the sale or sharing of personal information. The company does not sell personal information and does not share it for cross context behavioral advertising. A request may be submitted by email or phone using the contact details in this policy.
The company will not discriminate against a customer for exercising a privacy right. Service quality and pricing remain the same whether or not a privacy request is made.
17. Notice for Other United States Residents
Several other states have enacted privacy laws that grant rights similar to those in California. Where such a law applies, the company extends the same core rights, including access, correction, deletion and opt out from targeted advertising. Because the company does not sell personal information, the opt out right is largely satisfied by default.
A resident who wishes to appeal a decision on a privacy request may do so by contacting the dispatch desk and asking for a review. The company will document the appeal and respond with a written explanation.
18. Visitors From Outside the United States
The company operates in the United States and stores most records on systems located in the United States. A visitor who contacts the company from another country understands that information will be transferred to and processed in the United States, where privacy rules may differ from those in the home country.
Where required, the company takes reasonable steps to protect transferred information and to limit access to the people who need it to deliver the requested service. Questions about international transfers can be sent to the dispatch desk.
19. Third Party Websites and Links
The website may link to carrier portals, mapping services, payment pages or other resources operated by third parties. The company does not control those websites and is not responsible for their privacy practices. A visitor who follows a link should review the privacy notice of the destination site before providing personal information.
Links are provided for convenience and do not imply an endorsement of every practice on a linked site. Customers with a concern about a linked resource may report it to the dispatch desk.
20. Email, Text and Phone Communication
The company communicates with customers by email, text message and phone to confirm quotes, arrange pickup, provide in transit updates and answer questions. These operational messages are part of the service and are sent to the contact details provided in a booking.
Marketing messages are sent only where a person has agreed to receive them or where an existing customer relationship makes a relevant update appropriate. Every marketing message includes a way to opt out. A customer may also ask the desk to use only one channel, such as email rather than text, and the company will respect that preference.
21. Changes to This Privacy Policy
This policy may be updated to reflect changes in the services, in the law or in the way information is handled. When a material change is made, the company will post the revised policy on this page and update the effective date so that visitors can see when the change took effect.
Continued use of the website or continued booking of hauls after a change indicates acceptance of the revised policy. Customers who object to a change may contact the dispatch desk to discuss the options available to them before their next booking.
22. How to Contact the Company
Questions, requests and complaints about privacy may be directed to the dispatch desk of Fwankies Auto Transport LLC. The company prefers email for record keeping but answers the phone during business hours as well.
Business name: Fwankies Auto Transport LLC
Address: 1035 Hemlock Cir, St George - 84790-6806, United States (US)
Email: dispatch@fwankieautotransport.lat
Phone: +19706067416
Website: www.fwankieautotransport.lat
A privacy request should include the name used at booking, the relevant dates and any reference number so the desk can locate the file quickly. The company will acknowledge the request, verify identity where necessary and provide a substantive response within the period required by applicable law.
This Privacy Policy is effective as of January 1, 2026 and applies to all information handled by Fwankies Auto Transport LLC on and after that date.